Support Policy Page

Conditions for changing/returning products for online shopping orders are based on the following conditions:

1. Customers must notify us of the change/return within 7 days after receiving the product, and the product must be in perfect condition, not damaged.
2. The company reserves the right to accept the change and return of products in the following cases:
   • Teddy bears or products received are defective, broken-damaged, or lost during transportation.
   • Products received do not match the product details specified on the website.
   • Products received do not match the order list.
3. Products not included in the conditions for changing/returning products.
   • Special-order products.
   • Limited edition products.
4. The company will charge a depreciation fee for products that have been opened or assembled, at 15% of the normal product price (before discount). In case of product return request.
5. In the case of product defects resulting from manufacturing, the company will replace the product or replace it with an equivalent model.
6. In the case of products damaged from customer use, the company will not accept the return/refund.
7. The company reserves the right to cancel the refund for orders paid by credit card in installments.
8. The company reserves the right to consider accepting the return of products at the company's discretion. It is the best

Teddy House International Co.,Ltd.